Returns, exchanges and refunds

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How to make a return?

You have a period of 15 working days from the day of receipt of your order to return the products ordered.

We will be more flexible during the holiday season regarding this period, however it is imperative that the products are returned in their original packaging, with the labels and any accessories, in perfect condition for resale.

They must not have been worn, washed or damaged.

Go to your customer account to complete and print the "return-exchange form" indicating the item you wish to return and the reason for the return. This form should be enclosed with your parcel.

You will then receive by email the return label to stick on your parcel and remember to keep the "proof of deposit" part signed and stamped by the postal services.

If you have chosen Colissimo Domicile for delivery, you will have to drop off your return package at a La Poste branch. If you have chosen Colissimo Point Retrait, the return is made via your collection point.

Is the return free?

No. You are solely responsible for the return shipping costs.

We reserve the right to offer the return costs in case of preparation error or defective / damaged product upon receipt, if our responsibility is proven.

I would like to exchange my item, what should I do?

You have 15 working days to exchange any item that is not suitable.

Go to your customer account to complete and print the "return-exchange form" indicating the item you wish to exchange and the reason for the exchange.

You will then receive by email the return label to stick on your parcel and remember to keep the "proof of delivery" part signed and stamped by the postal services.

If you have chosen Colissimo Domicile for delivery, you will have to drop off your return package at a La Poste branch. If you have chosen Colissimo Point Retrait, the return is then made via your collection point.

Is the exchange free?

No. The exchange costs are exclusively at your expense. However, we will pay for the cost of re-shipping if you exchange for another size.

What are the conditions for a return?

The products must be returned in their original packaging, with the labels and any accessories, in perfect condition for resale.

They must not have been worn, washed or damaged.

When will I be refunded?

You will be reimbursed for the amount paid upon receipt and verification of the returned items and within a maximum of 14 days following your return.

You will receive an email informing you of the refund of your order.

How is the refund made?

We will re-credit the payment card used for the transaction within a maximum of 14 days after receipt and verification of your items.