How to make a return?
You have a period of 15 working days from the day of receipt of your order to return the products ordered.
We will be more flexible during the holiday season regarding this period, however it is imperative that the products are returned in their original packaging, with the labels and any accessories, in perfect condition for resale.
They must not have been worn, washed or damaged.
Go to your customer account to complete and print the "return-exchange form" indicating the item you wish to return and the reason for the return. This form should be enclosed with your parcel.
You will then receive by email the return label to stick on your parcel and remember to keep the "proof of deposit" part signed and stamped by the postal services.
If you have chosen Colissimo Domicile for delivery, you will have to drop off your return package at a La Poste branch. If you have chosen Colissimo Point Retrait, the return is made via your collection point.