Returns, exchanges and refund : Rouchette

You want to exchange or return a product that is not suitable?

CONDITIONS FOR REFUND

You have 15 days to return your items to us using the form below.
The return costs are at your expense unless the product does not correspond to your order or if it is defective. If so, please contact us.
We have the right to refuse your return if your item does not comply with quality control or does not contain the original label.
Refund is done by re-crediting the credit card that was used to pay for the order.

RETURN PROCEDURE

Fill out the form besides.
On your delivery note or an attached sheet, explain your situation (return reason, exchange/refund, item concerned)
Insert it in your parcel with the item(s) to be returned.
Go to your local post office to return the parcel to our head office address :
Rouchette e-commerce department
ROUCHETTE S.A.S
Z.A. du Bordage
49122 Le May-sur-Èvre

Last name * :

First name * :

Adress * :

E-mail adress * :

Phone number * :

Order number * :

What do you want ? * :

Number of items to be returned * :

For any exchange, please precise your request : :

Enter the reference, size and color of the desired product.

Reason for return :

Delayed delivery Article not in conformity with the order Article different from the website's picture Manufacturing defect Too small / tight Too large / wide Article ordered by mistake

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