Returns, exchanges and refunds

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How to make a return?

All return conditions and information can be found on our Returns page. 

Send a return

Is the return free?

You are exclusively responsible for return shipping costs. 

We reserve the right to offer the return postage in the event of a preparation error, if the product is defective or if we are proven to be liable.

I would like to exchange my item, shoul I pay the shipping costs again ?

The return of the product is at your expense, however we will pay the cost of re-shipping the new pair in the event of an exchange.

When you return a product for exchange, please remember to specify the requested size for each item.

Also, if you wish to change the delivery address, please specify this in your return parcel or on the online returns form.

What are the conditions for a return?

Products must be returned in their original packaging, with labels and any accessories, in perfect condition for resale.

They must not have been worn, washed or damaged.

When will I be refunded?

You will be refunded as soon as we receive and check the returned items, and within a maximum of 14 days following your return.

You will receive an email informing you that your order has been refunded.

How is the refund made?

We will re-credit the payment card used for the transaction within a maximum of 14 days after receipt and verification of your items.